360º Customer Care - Dedicated to your success.

Performance, productivity, patient satisfaction:

You want to get the most from your investment, that’s our goal too. That’s why we offer our INNOVA 360° Customer Care program. We take care of you, your systems, and deliver the latest knowledge so you can focus on something even more important – your patients. INNOVA’s Technical Services Department is equipped with a full computerized catalogued parts inventory, the latest calibration and repair tools, and has dedicated factory-trained technicians to service your instruments.

Service is done in-house or in your office. Instrument loaners are available on most models for your convenience.

The Technical Services Department of INNOVA is the authorized service centre for: NIDEK, HAAG-STREIT, MOLLER-WEDEL, MARCO, RELIANCE, KEELER, REICHERT, HEINE, INAMI, OCULAB, CLEMENT CLARKE, INTERZEAG, KOWA, SHIN NIPPON, FRASTEMA, HEIDELBERG, OCULUS.

For Technical or Service Support, please see our Technical Support Page.